Self Assessment

SIPOC (Suppliers, Inputs, Process, Outputs, Customers) is a high-level process map that provides a broad overview of a process. It helps to define the scope of a process, identify key stakeholders, and understand the inputs and outputs.

A RACI matrix (Responsible, Accountable, Consulted, Informed) clarifies roles and responsibilities within a process or project. It helps to ensure that everyone knows who is responsible for what, who is accountable for the outcome, who needs to be consulted, and who needs to be kept informed.

Voluntary services are those that we actively seek out and employ of our own accord.

A fishbone diagram is used to identify and organize the potential causes of a problem. By visually mapping out the different categories of causes and their sub-causes, teams can gain a better understanding of the factors contributing to the problem and develop more effective solutions.

A Pareto chart helps prioritize problem-solving efforts by identifying the most significant factors contributing to a problem. By focusing on the "vital few" causes that have the greatest impact, organizations can achieve the most significant improvements with their efforts.

The 7 wastes of Lean manufacturing are: Transportation, Inventory, Motion, Waiting, Overproduction, Over-processing, and Defects. Customer loyalty, while important, is not considered a type of waste in Lean.

A gas station is an example of a voluntary service.

Weights are assigned to each factor to reflect its relative importance in shaping the industry's competitive landscape.

Gemba walks involve going to the actual place where work is done to observe the process, gather information, and identify opportunities for improvement. They are a key element of Lean management and help leaders understand the reality of the work environment.

A process flowchart visually represents the steps and decisions in a process. It helps to understand the flow of activities, identify potential bottlenecks or inefficiencies, and communicate the process to others.

A histogram is used to display the distribution of data. By showing the frequency of data points within specific ranges, histograms help identify patterns, variations, and outliers in the data.

PESTEL analysis is a separate tool for analyzing the macro-environment, not a step within CPM development.

There is growing demand for animated films in new markets, which presents an opportunity for Pixar.

Simultaneous production and consumption of services means that you have to do it right the first time.

A scatter plot diagram is used to visualize the relationship between two variables. By plotting data points on a graph, teams can identify correlations or patterns that may indicate a cause-and-effect relationship between the variables.