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3 Sections
23 Lessons
90 Days
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Introduction to Operational Excellence
5
1.1
Welcome to Operational Excellence
2 Minutes
1.2
What is Operational Excellence?
5 Minutes
1.3
Why is Operational Excellence Important?
10 Minutes
1.4
The Evolution of Operational Excellence
5 Minutes
1.5
Quiz1 Opex Intro
7 Minutes
10 Questions
Key Concepts and Tools
11
2.1
Process stakeholders and SIPOC
5 Minutes
2.2
Voice of the Customer (VOC), CTQs, and Metrics
5 Minutes
2.3
Kano Model and Its Implications
5 Minutes
2.4
Variation in Processes
5 Minutes
2.5
Quality at the source
5 Minutes
2.6
Error-proofing or poka-yoke
5 Minutes
2.7
Lean Principles
10 Minutes
2.8
Process mapping
5 Minutes
2.9
Failure Modes and Effects Analysis (FMEA)
5 Minutes
2.10
Process Control and the Control Plan
5 Minutes
2.11
Quiz2 Opex Intro
7 Minutes
10 Questions
Implementing Operational Excellence
9
3.1
Key Roles in Operational Excellence
5 Minutes
3.2
Alignment for Operational Excellence
5 Minutes
3.3
Choosing the Right Methodology (Lean, Six Sigma, etc.)
10 Minutes
3.4
Process/Value Stream Management (VSM)
10 Minutes
3.5
Lean Events, Kaizen, and Workouts
5 Minutes
3.6
Six Sigma DMAIC
10 Minutes
3.7
Design for Six Sigma (DMADV)
5 Minutes
3.8
Implementation Challenges
5 Minutes
3.9
Audits to Sustain Operational Excellence
5 Minutes
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