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  • About
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    • CAPM
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  • About
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  • 3 Sections
  • 23 Lessons
  • 90 Days
Expand all sectionsCollapse all sections
  • Introduction to Operational Excellence
    5
    • 1.1
      Welcome to Operational Excellence
      2 Minutes
    • 1.2
      What is Operational Excellence?
      5 Minutes
    • 1.3
      Why is Operational Excellence Important?
      10 Minutes
    • 1.4
      The Evolution of Operational Excellence
      5 Minutes
    • 1.5
      Quiz1 Opex Intro
      7 Minutes10 Questions
  • Key Concepts and Tools
    11
    • 2.1
      Process stakeholders and SIPOC
      5 Minutes
    • 2.2
      Voice of the Customer (VOC), CTQs, and Metrics
      5 Minutes
    • 2.3
      Kano Model and Its Implications
      5 Minutes
    • 2.4
      Variation in Processes
      5 Minutes
    • 2.5
      Quality at the source
      5 Minutes
    • 2.6
      Error-proofing or poka-yoke
      5 Minutes
    • 2.7
      Lean Principles
      10 Minutes
    • 2.8
      Process mapping
      5 Minutes
    • 2.9
      Failure Modes and Effects Analysis (FMEA)
      5 Minutes
    • 2.10
      Process Control and the Control Plan
      5 Minutes
    • 2.11
      Quiz2 Opex Intro
      7 Minutes10 Questions
  • Implementing Operational Excellence
    9
    • 3.1
      Key Roles in Operational Excellence
      5 Minutes
    • 3.2
      Alignment for Operational Excellence
      5 Minutes
    • 3.3
      Choosing the Right Methodology (Lean, Six Sigma, etc.)
      10 Minutes
    • 3.4
      Process/Value Stream Management (VSM)
      10 Minutes
    • 3.5
      Lean Events, Kaizen, and Workouts
      5 Minutes
    • 3.6
      Six Sigma DMAIC
      10 Minutes
    • 3.7
      Design for Six Sigma (DMADV)
      5 Minutes
    • 3.8
      Implementation Challenges
      5 Minutes
    • 3.9
      Audits to Sustain Operational Excellence
      5 Minutes

Why is Operational Excellence Important?

The business world is changing faster than ever before. Companies are facing unprecedented challenges – from economic uncertainty and global competition to rapid technological advancements and evolving customer demands.

In this environment, simply ‘keeping the lights on’ is no longer enough. Organizations need to find ways to be more efficient, more innovative, and more customer-centric to thrive.

Without a focus on Operational Excellence, organizations risk:

  • Decreased efficiency and productivity: Leading to higher costs, longer lead times, and missed deadlines.
  • Increased waste: Wasting valuable resources (time, money, materials) on non-value-added activities.
  • Reduced customer satisfaction: Failing to meet customer expectations, leading to lost business and damaged reputation.
  • Lower employee morale: Creating a frustrating and demotivating work environment for employees.
  • Decreased profitability: Ultimately impacting the bottom line and hindering growth.

Operational Excellence provides a framework for overcoming these challenges and achieving sustainable success. By embracing OPEX principles, organizations can:

  • Improve efficiency and productivity: Streamline processes, eliminate waste, and optimize resource utilization.
  • Enhance customer satisfaction: Deliver high-quality products and services that meet or exceed customer expectations.
  • Boost employee morale: Empower employees and create a culture of collaboration and continuous improvement.
  • Increase profitability: Reduce costs, improve quality, and drive revenue growth.
  • Gain a competitive advantage: Outperform competitors and adapt quickly to market changes.

Operational Excellence is not a one-time fix; it’s an ongoing journey of improvement and transformation. It requires commitment, dedication, and a willingness to embrace change.

But the rewards are significant. By investing in Operational Excellence, organizations can create a sustainable future, where they can thrive in the face of any challenge and achieve their full potential.

What is Operational Excellence?
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The Evolution of Operational Excellence
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