Curriculum
- 3 Sections
- 23 Lessons
- 90 Days
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- Introduction to Operational Excellence5
- Key Concepts and Tools11
- 2.1Process stakeholders and SIPOC5 Minutes
- 2.2Voice of the Customer (VOC), CTQs, and Metrics5 Minutes
- 2.3Kano Model and Its Implications5 Minutes
- 2.4Variation in Processes5 Minutes
- 2.5Quality at the source5 Minutes
- 2.6Error-proofing or poka-yoke5 Minutes
- 2.7Lean Principles10 Minutes
- 2.8Process mapping5 Minutes
- 2.9Failure Modes and Effects Analysis (FMEA)5 Minutes
- 2.10Process Control and the Control Plan5 Minutes
- 2.11Quiz2 Opex Intro7 Minutes10 Questions
- Implementing Operational Excellence9
- 3.1Key Roles in Operational Excellence5 Minutes
- 3.2Alignment for Operational Excellence5 Minutes
- 3.3Choosing the Right Methodology (Lean, Six Sigma, etc.)10 Minutes
- 3.4Process/Value Stream Management (VSM)10 Minutes
- 3.5Lean Events, Kaizen, and Workouts5 Minutes
- 3.6Six Sigma DMAIC10 Minutes
- 3.7Design for Six Sigma (DMADV)5 Minutes
- 3.8Implementation Challenges5 Minutes
- 3.9Audits to Sustain Operational Excellence5 Minutes
Implementation Challenges
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