CMQ/OE – Customer-Focused Organizations 5/7
This course places the customer at the center of quality initiatives. You will learn strategies for effective customer identification and segmentation, develop robust customer relationship management approaches, and utilize tools like Quality Function Deployment (QFD) to translate customer needs into high-quality products and services.
Curriculum
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Course Features
- Lecture 0
- Quiz 0
- Duration 10 weeks
- Skill level All levels
- Language English
- Students 0
- Assessments Yes
